Politique d’expédition

Last updated: 16/06/2025

This Shipping Policy applies to all orders placed on our website https://stratustep.com. All shipments are managed from Hong Kong SAR in accordance with international commercial practices.

1. Order Processing Times

  • Orders are prepared and dispatched within 1 to 3 business days after payment confirmation.

  • Orders placed on weekends or public holidays in Hong Kong will be processed on the next business day.

2. Shipping Methods and Delivery Times

We work with reliable international logistics partners to ensure secure delivery worldwide.

  • Standard International Shipping: 7–15 business days (depending on destination)

  • Express International Shipping: 3–7 business days (depending on destination)

⚠️ Delivery times are estimates only and may vary depending on the destination country, customs clearance, and logistics conditions.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery destination and the chosen shipping method.

  • During promotions, we may offer free worldwide standard shipping.

4. Customs, Duties, and Taxes

  • Orders shipped from Hong Kong may be subject to customs duties, import taxes, or local handling fees.

  • These charges are the customer’s responsibility and vary by country.

  • We are not responsible for delays caused by customs clearance.

5. Order Tracking

  • Once your order has been shipped, you will receive an email confirmation with your tracking number.

  • Tracking details may take up to 48 hours to appear in the carrier’s system.

6. Lost or Delayed Packages

  • If your package is significantly delayed or lost, please contact us at info@stratustep.com.

  • We will assist with tracking and, if necessary, file a claim with the carrier.

7. Incorrect Address Policy

  • Customers are responsible for providing a complete and accurate shipping address.

  • Orders returned to us due to an incorrect or incomplete address may be reshipped at the customer’s expense.

  • Original shipping costs are non-refundable.

8. Governing Law

This Shipping Policy is governed by the laws of the Hong Kong Special Administrative Region (HKSAR).