Terms of sale

Last updated: 16/06/2025

These Terms and Conditions of Sale apply to all purchases made on https://stratustep.com, operated by Harbor & Co. Limited, a company incorporated under the laws of the Hong Kong Special Administrative Region (HKSAR). By placing an order on our website, you agree to these terms.

1. Company Information

2. Products

  • Product descriptions, images, and prices are provided on the website. We make every effort to ensure accuracy, but minor errors may occur.

  • Product availability is subject to stock. If an item becomes unavailable after an order is placed, we will notify you and issue a refund.

3. Prices and Payment

  • All prices are displayed in the currency indicated on the website and are inclusive or exclusive of taxes as specified at checkout.

  • Payment must be made in full at the time of order using one of the accepted methods displayed on the website.

  • We are not responsible for any additional fees charged by banks, credit card companies, or payment providers.

4. Order Process

  • After placing an order, you will receive an email confirmation.

  • We reserve the right to cancel or refuse any order in cases of suspected fraud, payment issues, or abnormal order volume.

5. Shipping and Delivery

  • Orders are shipped in accordance with our Shipping Policy.

  • Delivery times are estimates only and may vary depending on destination and customs clearance.

  • Customers are responsible for providing accurate delivery information.

6. Customs and Import Duties

  • Orders shipped outside Hong Kong may be subject to import duties, taxes, or local handling fees.

  • These charges are the customer’s responsibility and vary depending on local regulations.

7. Returns and Refunds

  • Returns and refunds are governed by our Return and Refund Policy.

  • Customers must follow the process outlined on the website to request a return.

8. Warranty and Liability

  • We guarantee that products delivered are free from manufacturing defects.

  • Our liability is limited to the amount paid for the order.

  • We are not liable for indirect damages, loss of profit, or issues caused by misuse of the product.

9. Force Majeure

We shall not be held liable for failure to perform our obligations due to events beyond our reasonable control, including natural disasters, strikes, transport disruptions, or government regulations.

10. Governing Law and Jurisdiction

These Terms and Conditions of Sale are governed by the laws of the Hong Kong Special Administrative Region (HKSAR). Any dispute shall be subject to the exclusive jurisdiction of the courts of Hong Kong.