FAQ
Products
Are Stratus insoles suitable for my feet?
Are Stratus insoles suitable for my feet?
Absolutely! The insoles are made of a special material that adapts perfectly to the shape of your foot.
Are Stratus insoles dangerous?
Are Stratus insoles dangerous?
Unlike other insoles that lack arch support, Stratus are specially designed to protect your joints and ensure optimal comfort with every step.
Can I wear the insoles with all my shoes?
Can I wear the insoles with all my shoes?
Yes, Stratus insoles are compatible with all shoes, regardless of your size.
Is it possible to walk normally with the insoles?
Is it possible to walk normally with the insoles?
Of course! The insoles are designed to support your natural movements while providing subtle, discreet elevation.
Will my heels stick out of my shoes?
Will my heels stick out of my shoes?
Not at all! Stratus insoles fit perfectly into your shoes, without sticking out or making your heels visible. Their discreet design is a major plus.
Does the size increase shown include the sole of the shoes?
Does the size increase shown include the sole of the shoes?
Yes, the size increase shown is an estimate based on a standard shoe insole (e.g., Nike Air Force 1s). However, the exact height may vary depending on the shoes used with the insoles.
I don't like the insoles, how can I get a refund?
I don't like the insoles, how can I get a refund?
You have 30 days after receiving your order to obtain a full refund, no questions asked .
We are convinced of the effectiveness of our insoles, which is why we offer you the possibility of being reimbursed within 30 days if they do not suit you.
Just send us an email at info@stratustep.com , and you're done!
Order
Will I receive a confirmation email?
Will I receive a confirmation email?
Yes, an order confirmation email will always be sent to you. If you can't find it, check your spam, promotions, or similar folders. If necessary, you can also contact us at info@stratustep.com
Can I cancel my order?
Can I cancel my order?
Cancellation of your order is possible within 12 hours of its validation.
After this period, we will no longer be able to cancel your order. To request a cancellation, please write to us at info@stratustep.com with the subject line: " CANCEL MY ORDER " followed by your order number, as indicated in the confirmation email.
My address is incorrect, what should I do?
My address is incorrect, what should I do?
If your address is incorrect, please reply directly to the confirmation email with the correct address or contact us here .
We can correct the address within 12 hours of ordering. Once your order has been shipped, it will no longer be possible to change the shipping address.
Shipping
My product arrived damaged. What should I do?
My product arrived damaged. What should I do?
Don't panic! Contact us via this link or directly by email at: info@stratustep.com . Please attach a photo of the damaged product still in its original packaging.
Once our team confirms the damage, a free replacement will be shipped immediately.
My product isn't working. What should I do?
My product isn't working. What should I do?
Don't worry! Contact us via this link or directly by email at: info@stratustep.com.
Please include a video showing the malfunction. Once our team has verified the issue, a free replacement will be sent promptly.